A few weeks ago while out having dinner with friends, I encountered a very good waiter. He was a good server in that he promptly brought us our drinks, refilled our water glasses in a timely manner (a pet peeve of mine), he was friendly, and he was knowledgeable about the restaurant’s menu – all [...]

Over here at the NRF Foundation, we work with a lot of schools and training programs that offer entry-level customer service training. While it is important for new hires and job seekers to receive training about greeting and approaching customers, it is also very important to know how to talk about the benefits of a [...]