Category Archives: Retail Training

Over a year ago, we highlighted an interview with Terry Lundgren, President, Chairman and CEO of Macy’s, Inc. In that interview, Mr. Lundgren shared why he loves this business. After 30 years working in retail, he said: “The constant change. You can’t stand still in retailing. You must always be innovating and pushing the envelope. [...]

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JCPenney Chairman and CEO, Myron (Mike) Ullman’s career in retail spans more than two decades. Mr. Ullman has had the opportunity to work in a broad range of organizations – he literally went from the White House to the warehouse at one point – and learn different skill sets, which he credits as the strong [...]

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Lands’ End President Nick Coe offers four pieces of advice for advancing your retail career: (1) be prepared for change, (2) take educated risks, (3) trust your gut, and (4) understand your customer. With more than 25 years of experience, in merchandising and marketing, at companies such as Levi’s, Dockers, and Banana Republic, Mr. Coe [...]

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You may have seen our recent Q&A with the CEO of L.L. Bean, Chris McCormick, who shared that flexibility, adaptability, and cross-functional exposure are important elements for success in retail.  Aaron Magness, Sr. Director of Brand Marketing and Business Development for Zappos.com, was recently interviewed on NRF’s BIG blog about his company’s customer service philosophy [...]

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L.L. Bean President and CEO Chris McCormick was recently interviewed on NRF’s BIG Blog about his company’s customer service philosophy (L.L. Bean has been ranked #1 in the Customers’ Choice Awards for the past three years). When Mr. McCormick agreed to the interview, we also wanted to take the opportunity to ask him about his [...]

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