Tag Archives: Customer Service

Sep14

L.L. Bean CEO’s Thoughts About Retail Careers

By Kelley Hundahl Zocks, Manager of Program and Outreach Services, NRF Foundation | Published: September 14, 2010
3 Comments | Posted in Career Advice, Colleges & Universities, Educators, Jobseekers, NRF Foundation News, Retail Training, Retailers, Students

L.L. Bean President and CEO Chris McCormick was recently interviewed on NRF’s BIG Blog about his company’s customer service philosophy (L.L. Bean has been ranked #1 in the Customers’ Choice Awards for the past three years). When Mr. McCormick agreed to the interview, we also wanted to take the opportunity to ask him about his [...]

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Aug25

“After all, I’m [not] just a bagger.”

By Angela Elder, Sr. Director of Career Development Programs, NRF Foundation | Published: August 25, 2010
3 Comments | Posted in Career Advice, Colleges & Universities, Educators, Retailers, Students

This inspirational video about “Johnny the Bagger” has appeared in a lot of places, but I first saw it over on NRF’s BIG Blog, as part of the NRFtech conference coverage. I bet I’ve watched it 10 times now. Yes, it is an inspirational story about great service and creating customer loyalty. But, it is [...]

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Sep21

A Philosophy I Can’t Get Enough Of

By Angela Elder, Sr. Director of Career Development Programs, NRF Foundation | Published: September 21, 2009
2 Comments | Posted in Educators, Jobseekers, Retail News, Retail Training, Retailers, Students

I can’t help but be utterly fascinated and endlessly impressed with Zappos, the popular online retailer, and Zappos’ CEO, Tony Hsieh — who has to be one of the most popular retail CEOs (if not the coolest). Tony’s off-beat humor (read his Tweets and you’ll know why), and his Zen-like attitude have undoubtedly influenced company [...]

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