This inspirational video about “Johnny the Bagger” has appeared in a lot of places, but I first saw it over on NRF’s BIG Blog, as part of the NRFtech conference coverage. I bet I’ve watched it 10 times now. Yes, it is an inspirational story about great service and creating customer loyalty. But, it is [...]

I can’t help but be utterly fascinated and endlessly impressed with Zappos, the popular online retailer, and Zappos’ CEO, Tony Hsieh — who has to be one of the most popular retail CEOs (if not the coolest). Tony’s off-beat humor (read his Tweets and you’ll know why), and his Zen-like attitude have undoubtedly influenced company [...]